Last updated October 10, 2026
Refund Policy
One policy, for everything sold under Byte Size Factory — a software licence, a subscription, a virtual item inside a game, or a purchase made through somewhere else entirely.
Where you bought it
Refunds work differently depending on who you paid, so start there.
Bought through Steam, an app store, or another storefront? We never received your payment, and we have no way to issue a refund for it — only the storefront can. Steam’s refund policy, or the app store’s, governs that purchase, and going to them directly is faster than emailing us. If you email us about a storefront purchase, we will point you back to them.
Bought directly from a product’s own site? The payment processor is the merchant of record: it takes the payment, issues the invoice, and is who actually processes a refund. You still ask us first — email us, and if we approve the refund, the payment processor sends it back to the payment method you used. We cannot issue a refund ourselves, and it cannot go to a different payment method than the one you paid with.
Software licences bought directly
If you bought a software licence directly from a product’s own site, such as getgamehydra.com, you can request a full refund within 14 days of purchase, no reason needed.
After 14 days, the purchase is final unless the software does not work on your machine and we cannot make it work. In that case, email us and we will sort it out regardless of how long ago you bought it.
Virtual items and in-game currency
Once a virtual item, in-game currency, or a consumable has been granted to your account or used, it cannot be taken back, so a purchase of it is final from that point on — there is no equivalent of the window above. If something has genuinely gone wrong, such as being charged twice or paying for something you never received, email us and we will sort it out.
Subscriptions
The Factory Pass is a monthly subscription bought on this site. It renews each month, on the day of the month you bought it, until you cancel.
Cancelling. You can cancel at any time, from the link in your receipt or by emailing us. Cancelling stops the next renewal. The pass keeps working until the end of the month you already paid for, and that month is not refunded in part.
Refunds. You can ask for a full refund of your first payment within 14 days of making it, no reason needed. A renewal can be refunded if you ask within 14 days of it and tell us you meant to cancel. A refund ends the pass straight away. If you were charged twice, or charged after cancelling, email us and we will sort it out however long ago it was.
What a refund does to your licence
A refund ends the entitlement it paid for. A refunded software licence key is revoked, so it can no longer be activated. A refunded virtual item or amount of in-game currency is removed from your account. If you want the product again afterwards, you will need to buy it again.
How to request a refund
Email support@bytesizefactory.dev. Include:
- what you bought, and roughly when,
- the email address or order/receipt number from the purchase confirmation, so we can find it, and
- what went wrong, if the refund depends on that rather than the 14-day window.
Every request is read by a person, and we decide within a few days. A refund can be declined where the purchase looks fraudulent, or where the licence it paid for has already been revoked for breaking the Terms of Service.
Your statutory rights
This policy sits on top of your statutory rights as a consumer, not in place of them. If the law where you live — including consumer rights over digital content in the UK and the EU — gives you rights that go further than what is written above, those rights still apply, and nothing on this page limits them.
Changes to this policy
We may update this page. When we do, the date at the top changes. If a change would affect a purchase you already made, it does not apply retroactively to that purchase.
Contact
Questions about a refund go to support@bytesizefactory.dev.