Support
Support
Everything shipped under Byte Size Factory is supported from one inbox. No ticket portal, no account required — just email, and it reaches the people who build the product.
Contact
support@bytesizefactory.devEvery email is read by the people who build the product. Replies usually take a few days, sometimes longer around a release; we’d rather say that than promise a same-day answer and miss it.
What to include in your email
None of this is mandatory. It just means we can usually fix things in one reply instead of four.
- Which product — Sproks, Torks, Quantum Clash, Bodkin, Squarecery, GameHydra. They are separate things, they do not share accounts, and some of them do not have accounts at all.
- Your account email or username, if the product has accounts. Without it we usually cannot find you. For something you bought rather than signed up for, the email on the receipt does the same job.
- What happened — what you did, and what the product did back.
- What you expected instead. This one sounds obvious and is the single most useful line in most bug reports.
Screenshots and rough timestamps help more than a careful description. Send them if you have them.
By product
Each product has a permanent anchor on this page, linked from inside the product itself.
Sproks
LiveBug reports, connection and lag problems, sign-in trouble, and leaderboard questions for Sproks all come to the same inbox.
Torks
LiveBug reports, connection and lag problems, sign-in trouble, and leaderboard questions for Torks all come to the same inbox.
Quantum Clash
LiveBug reports, connection and lag problems, sign-in trouble, and leaderboard questions for Quantum Clash all come to the same inbox.
- If you play as a guest, your progress is only ever in your own browser. Nothing of it is on our side.
- If you signed in with an email address, you have an account. Write in from that address if you want it removed, or want to know what it holds.
Email about Quantum Clash · Quantum Clash privacy · Open Quantum Clash ↗
Starclaim
RetiredStarclaim closed on 17 October 2026 and is no longer running. It had accounts and sold in-game purchases, so questions about an account or a past purchase still come to the same inbox.
- If it is about a purchase, include the email on the receipt from the payment processor — it is not always the same as your account email.
Bodkin
LiveBug reports, match and connection problems, sign-in trouble, and player conduct reports for Bodkin come to the same inbox.
- For connection or match problems, roughly when it happened and what you were doing helps more than anything else.
- If you signed in, write from the address on the account, or tell us your display name, so we can find it.
Squarecery
In developmentSquarecery is in development and is not public yet, so there is nothing to get help with today. Questions about it are welcome at the same inbox as everything else.
GameHydra
LiveGameHydra is a Windows app. Games that will not launch after being stored, drives it refuses to use, files left behind on disk, and licence or purchase questions all come to the same inbox.
- Before you uninstall it, open GameHydra and press Bring everything home. It walks every stored game back to the drive it was installed on; uninstalling does not do that for you. Removing GameHydra without doing it leaves your games working — the junctions and the real folders are both still on disk — but those folders on your other drives are now load-bearing, and deleting them later is what breaks a game.
- If a stored game vanishes from your launcher, or your launcher offers to reinstall something you know you have, check that the drive holding it is plugged in and mounted. A junction pointing at a drive that is not there looks like an empty folder to everything, launchers included. Reconnect the drive rather than reinstalling the game.
- A game that will not launch after being stored is the report we most want. Tell us the game, which drive it ended up on, and whether it uses anti-cheat — that is usually enough for us to reproduce it. Bring that one game home in the meantime; you never have to undo everything to keep playing.
- It is safe to leave running while you play. A game is skipped while a process is running from its folder or while its launcher is still installing or updating it, and the background pass that re-sorts your drives waits while a game is running, while Steam is downloading or updating, for a few minutes after you use GameHydra, and while a laptop is on battery.
- A game bigger than the free space on every one of your other drives stays on your install drive. That is a rule rather than a bug: games are moved whole and never split, so one that fits nowhere stays where the room is.
Email about GameHydra · GameHydra privacy · Open GameHydra ↗
The Guide Forge
RetiredThe Guide Forge is retired and is no longer running. It had accounts, so if you had one and want your data removed, that request still works — write in and say so.